Packet loss on an upstream provider circuit in Los Angeles

Incident Report for Bigleaf Networks

Resolved

The affected upstream provider's circuit has been stable for several hours and no further issues are expected, so we've re-incorporated it into our routing.

Posted Feb 16, 2017 - 13:39 PST

Monitoring

We have detected and mitigated packet loss on a circuit from one of our redundant upstream providers in our Los Angeles POP. Some customers may have seen a brief burst of packet loss around 10:19AM, but we routed around the affected upstream circuit and no ongoing impact is expected.

Posted Feb 16, 2017 - 10:23 PST