tag:status.bigleaf.net,2005:/historyBigleaf Networks Status - Incident History2024-03-28T08:47:23-07:00Bigleaf Networkstag:status.bigleaf.net,2005:Incident/200915212024-02-28T02:00:57-08:002024-02-28T02:00:57-08:00Emergency Maintenance - Denver Gateway Cluster<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>02:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>23:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>13:50</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing emergency maintenance in our Denver Gateway Cluster. <br /><br />Expected Impact:<br />Customers may experience additional latency during this time, but connectivity should not be impacted.<br /><br />If you’re curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance process, please let us know.</p>tag:status.bigleaf.net,2005:Incident/200334582024-02-27T21:00:56-08:002024-02-27T21:00:56-08:00Bigleaf Web Dashboard and alerting system maintenance<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>21:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>17:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>15:18</var> PST</small><br><strong>Scheduled</strong> - We are conducting routine maintenance on our Bigleaf Web Dashboard and alerting system. <br /><br />Expected Impact: Network traffic should be unaffected. Our Bigleaf Web Dashboard may be inaccessible for up to 20 minutes. Network alerts may be delayed for up to 20 minutes.<br /><br />If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.</p>tag:status.bigleaf.net,2005:Incident/198685362024-01-30T09:56:22-08:002024-01-30T09:56:22-08:00Bigleaf Homepage Unreachable<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>09:56</var> PST</small><br><strong>Resolved</strong> - This issue has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>08:59</var> PST</small><br><strong>Investigating</strong> - We are currently working with our web team to resolve issues reaching our Bigleaf.net homepage.<br /><br />No impact to the Bigleaf Web Dashboard (https://app.bigleaf.net) or other service impacts for customers.</p>tag:status.bigleaf.net,2005:Incident/192375562023-12-05T21:00:18-08:002023-12-05T21:00:18-08:00Bigleaf Web Dashboard and alerting system maintenance<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>21:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>17:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>13:58</var> PST</small><br><strong>Scheduled</strong> - We are conducting routine maintenance on our Bigleaf Web Dashboard and alerting system. <br /><br />Expected Impact: Network traffic should be unaffected. Our Bigleaf Web Dashboard will be inaccessible for up to 20 minutes. Network alerts will be delayed for up to 20 minutes.<br /><br />If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.</p>tag:status.bigleaf.net,2005:Incident/191660042023-11-18T18:11:23-08:002023-11-18T18:11:23-08:00Network Performance Issues -- LON<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>18:11</var> PST</small><br><strong>Resolved</strong> - Our Provider's emergency maintenance window is completed.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>17:02</var> PST</small><br><strong>Investigating</strong> - One of our EU providers is performing ‘Emergency Hardware maintenance’ from 00:00 - 02:00 UTC in LON that has intermittently affected traffic to/from the LON POP. Our LON customers may experience some latency and possibly 2 incidents of service degradation that may each last 5-10 minutes. We are monitoring this situation closely.</p>tag:status.bigleaf.net,2005:Incident/190127132023-11-16T23:00:08-08:002023-11-16T23:00:08-08:00Routine Maintenance -- U.S. Gateway Clusters<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>23:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>19:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>11:10</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>11:07</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>11:05</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>10:59</var> PDT</small><br><strong>Scheduled</strong> - Bigleaf will be performing network and infrastructure upgrades from 10:00 PM local time until 2:00 AM for our customers across all PoP's. For a full breakdown of which PoP's will be upgraded each evening, please check our full status page at status.bigleaf.net<br /><br />Expected Impact:<br /><br />During these maintenance windows, overall connectivity to Bigleaf services should not be affected, but some connections and cloud services may see increased latency with their circuits or reaching cloud applications.<br /><br />If you’re curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: www.bigleaf.net/sla<br /><br />If you have any questions or concerns about this upgrade process please let us know.</p>tag:status.bigleaf.net,2005:Incident/190126802023-11-15T23:00:51-08:002023-11-15T23:00:51-08:00Routine Maintenance -- [ASH, DEN, SEA] Gateway Clusters<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>23:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>19:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>13:08</var> PST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>10:55</var> PDT</small><br><strong>Scheduled</strong> - Bigleaf will be performing network and infrastructure upgrades on 11/15/23 from 10:00 PM local time until 2:00 AM for our customers connected to our ASH/DEN/SEA PoP's.<br /><br /><br />Expected Impact:<br /><br />During these maintenance windows, overall connectivity to Bigleaf services should not be affected, but some applications and cloud services may see a brief downtime or increased latency with their circuits or reaching cloud applications.<br /><br />If you’re curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: www.bigleaf.net/sla<br /><br />If you have any questions or concerns about this upgrade process please let us know.</p>tag:status.bigleaf.net,2005:Incident/190126652023-11-14T23:00:45-08:002023-11-14T23:00:45-08:00Routine Maintenance -- [ATL, DAL, LAX] Gateway Clusters<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>23:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>19:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>13:07</var> PST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>10:54</var> PDT</small><br><strong>Scheduled</strong> - Bigleaf will be performing network and infrastructure upgrades on 11/14/23 from 10:00 PM local time until 2:00 AM for our customers connected to our ATL/DAL/LAX PoP's.<br /> <br /><br />Expected Impact:<br /><br />During these maintenance windows, overall connectivity to Bigleaf services should not be affected, but some applications and cloud services may see a brief downtime or increased latency with their circuits or reaching cloud applications.<br /><br />If you’re curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: www.bigleaf.net/sla<br /><br />If you have any questions or concerns about this upgrade process please let us know.</p>tag:status.bigleaf.net,2005:Incident/191187652023-11-14T11:52:06-08:002023-11-14T11:52:06-08:00Network Performance Issues -- San Jose, Chicago, NY<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>11:52</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>10:45</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>09:28</var> PST</small><br><strong>Update</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>08:38</var> PST</small><br><strong>Update</strong> - We are continuing to investigate the issue. We have been able to implement a fix for impacted sites as they are identified. Please contact Bigleaf Support if you are encountering any connectivity issues to specific applications.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>07:26</var> PST</small><br><strong>Investigating</strong> - We are currently investigating some routing and reachability issues for certain applications reported by a subset of customers in relation to our San Jose, Chicago and New York POPs. We're currently investigating a root cause, and will provide an update as soon as possible.</p>tag:status.bigleaf.net,2005:Incident/190127742023-11-13T23:00:32-08:002023-11-13T23:00:32-08:00Routine Maintenance - U.S. Gateway Clusters<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>23:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>19:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>11:06</var> PDT</small><br><strong>Scheduled</strong> - Bigleaf will be performing network and infrastructure upgrades nightly from 11/13/23 until 11/16/23 from 10:00 PM local time until 2:00 AM for our customers across all PoP's. For a full breakdown of which PoP's will be upgraded each evening, please check our full status page announcements at status.bigleaf.net<br /><br /><br />Expected Impact:<br /><br />During these maintenance windows, overall connectivity to Bigleaf services should not be affected, but some connections and cloud services may see increased latency.<br /><br />If you’re curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: www.bigleaf.net/sla<br /><br />If you have any questions or concerns about this upgrade process please let us know.</p>tag:status.bigleaf.net,2005:Incident/190126562023-11-13T23:00:12-08:002023-11-13T23:00:12-08:00Routine Maintenance -- [NYC, CHI, SJC] Gateway Clusters<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>23:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>19:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>10:53</var> PDT</small><br><strong>Scheduled</strong> - Bigleaf will be performing network and infrastructure upgrades on 11/13/23 from 10:00 PM local time until 2:00 AM for our customers connected to our NYC/CHI/SJC PoP's.<br /><br /><br />Expected Impact:<br /><br />During these maintenance windows, overall connectivity to Bigleaf services should not be affected, but some connections and cloud services may see increased latency with their circuits or reaching cloud applications.<br /><br />If you’re curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: www.bigleaf.net/sla<br /><br />If you have any questions or concerns about this upgrade process please let us know.</p>tag:status.bigleaf.net,2005:Incident/184952522023-09-22T02:00:04-07:002023-09-22T02:00:04-07:00Routine Network Maintenance -- U.S. Gateway Clusters<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>16:41</var> PDT</small><br><strong>Scheduled</strong> - We are performing routine network maintenance to our infrastructure. We will be upgrading gateway cluster servers and on-prem Bigleaf routers for a subset of customers connected to our U.S. Gateway Clusters.<br /><br />Expected Impact: <br />- Customers may experience two events of service interruption lasting up to 5 minutes each for customer routers upgraded during the window.<br />- Customers may also experience several brief periods of packet loss lasting up to 10 seconds each for servers upgraded during the window.<br /><br />If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this maintenance, please let us know.</p>tag:status.bigleaf.net,2005:Incident/184952552023-09-21T19:00:10-07:002023-09-21T19:00:10-07:00Routine Network Maintenance -- Europe Gateway Clusters<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>19:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>15:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>16:42</var> PDT</small><br><strong>Scheduled</strong> - We are performing routine network maintenance to our infrastructure. We will be upgrading gateway cluster servers and on-prem Bigleaf routers for a subset of customers connected to our Europe Gateway Clusters.<br /><br />Expected Impact: <br />- Customers may experience two events of service interruption lasting up to 5 minutes each for customer routers upgraded during the window.<br />- Customers may also experience several brief periods of packet loss lasting up to 10 seconds each for servers upgraded during the window.<br /><br />If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this maintenance, please let us know.</p>tag:status.bigleaf.net,2005:Incident/182485172023-09-07T01:01:09-07:002023-09-07T01:01:10-07:00Routine Network Maintance -- [SEA, LAX] Gateway Clusters<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>01:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>10:05</var> PDT</small><br><strong>Scheduled</strong> - Bigleaf will be performing network and infrastructure upgrades for our customers served out of our Seattle and Los Angeles POP’s.<br /><br />Expected Impact:<br /><br />Customers served out of our SEA and LAX POP’s may experience a brief period of packet loss lasting up to 10 seconds during the window.<br /><br />If you’re curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: www.bigleaf.net/sla<br /><br />If you have any questions or concerns about this upgrade process please let us know.</p>tag:status.bigleaf.net,2005:Incident/182485002023-09-07T00:00:13-07:002023-09-07T00:00:13-07:00Routine Network Maintance -- [NYC, ATL, CHI] Gateway Clusters<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>10:03</var> PDT</small><br><strong>Scheduled</strong> - Bigleaf will be performing network and infrastructure upgrades for our customers served out of our Atlanta, New York, and Chicago POP’s.<br /><br />Expected Impact:<br /><br />Customers served out of our ATL, NYC, and CHI POP’s may experience a brief period of packet loss lasting up to 10 seconds during the window.<br /><br />If you’re curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: www.bigleaf.net/sla<br /><br /> If you have any questions or concerns about this upgrade process please let us know.</p>tag:status.bigleaf.net,2005:Incident/181446672023-08-23T22:01:12-07:002023-08-23T22:01:12-07:00Routine Network Maintance -- [ATL] Gateway Cluster<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>22:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>19:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>12:16</var> PDT</small><br><strong>Scheduled</strong> - Bigleaf will be performing network and infrastructure upgrades for our customers served out of our Atlanta Gateway Cluster.<br /><br />Expected Impact:<br /><br />-- Customers served out of our ATL PoP may experience a brief period of packet loss lasting up to 10 seconds during the window.<br /><br />If you’re curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: https://www.bigleaf.net/sla/<br /><br />If you have any questions or concerns about this upgrade process please let us know.</p>tag:status.bigleaf.net,2005:Incident/176477652023-06-29T01:00:08-07:002023-06-29T01:00:08-07:00Network Maintenance<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>01:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>19:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>15:35</var> PDT</small><br><strong>Scheduled</strong> - Bigleaf will be performing network maintenance for our customers served out of our North American POPs. Work will begin at approx. 7pm PT/10pm ET on our east systems, and will then progress west throughout the maintenance window.<br /><br />Expected Impact:<br />- Customers may experience several brief periods of packet loss lasting up to 10 seconds and/or may fail over to their secondary POP.<br /><br />If you’re curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance process, please let us know.</p>tag:status.bigleaf.net,2005:Incident/175771002023-06-21T23:00:15-07:002023-06-21T23:00:15-07:00Network Maintenance<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>19:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>16:45</var> PDT</small><br><strong>Scheduled</strong> - Bigleaf will be performing network maintenance for our customers served out of our Ashburn POP.<br /><br />Expected Impact: <br />- Customers primarily connected to our Ashburn POP may experience several brief periods of packet loss lasting up to 10 seconds and/or may fail over to their secondary POP.<br /><br />If you’re curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance process, please let us know.</p>tag:status.bigleaf.net,2005:Incident/175646852023-06-21T00:01:11-07:002023-06-21T00:01:11-07:00Bigleaf Web Dashboard and alerting system maintenance<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>00:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>13:41</var> PDT</small><br><strong>Scheduled</strong> - We are conducting routine maintenance on our Bigleaf Web Dashboard and alerting system. <br /><br />Expected Impact: Network traffic should be unaffected. Our Bigleaf Web Dashboard will be inaccessible for up to 10 minutes. Network alerts will be delayed for up to 10 minutes.<br /><br />If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.</p>tag:status.bigleaf.net,2005:Incident/172118542023-05-17T01:00:18-07:002023-05-17T01:00:18-07:00Network Maintenance -- NYC POP<p><small>May <var data-var='date'>17</var>, <var data-var='time'>01:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>21:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>15:14</var> PDT</small><br><strong>Scheduled</strong> - Bigleaf will be performing network maintenance for our customers served out of our New York POP.<br /><br />Expected Impact: <br />- Customers primarily connected to our New York POP may experience several brief periods of packet loss lasting up to 10 seconds and/or may failover to their secondary POP.<br /><br />If you’re curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this maintenance process please let us know.</p>tag:status.bigleaf.net,2005:Incident/172114072023-05-10T17:34:00-07:002023-05-10T17:34:00-07:00NYC Gateway Cluster: Brief Network Connectivity Disruption<p><small>May <var data-var='date'>10</var>, <var data-var='time'>17:34</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>14:15</var> PDT</small><br><strong>Monitoring</strong> - Earlier today, from approximately 11:37 AM - 11:46 AM PT (18:37 - 18:46 UTC), our New York POP experienced a brief network connectivity disruption. During this event, a subset of customers may have experienced a brief increase in latency, jitter, packet loss while their service automatically rerouted traffic to their Backup POP. Affected customers automatically transferred their traffic back to NYC shortly after. <br /><br />We believe the issue has been resolved, however our Engineering team will continue to monitor for any additional anomalies.</p>tag:status.bigleaf.net,2005:Incident/167039912023-04-07T04:00:07-07:002023-04-07T04:00:07-07:00Routine Network Maintenance - [CHI, SEA] Gateway Clusters<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>04:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>19:39</var> PDT</small><br><strong>Scheduled</strong> - Bigleaf will be performing routine network maintenance on our infrastructrue. During this maintenance, some customers may have their tunnels moved between Tunnel Endpoint servers within the same Gateway Cluster. <br /><br />Expected Impact:<br />- A subset of customers served from our CHI and SEA POPs may experience brief periods of packet loss lasting up to 10 seconds, if their tunnel is moved within the Gateway Cluster.<br /><br /><br />If you’re curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this maintenance process, please let us know.</p>tag:status.bigleaf.net,2005:Incident/165802732023-03-28T17:00:10-07:002023-03-28T17:00:10-07:00Network Maintenance -- [FRA, LON, AMS] Gateway Clusters<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>17:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>13:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>13:16</var> PDT</small><br><strong>Scheduled</strong> - Bigleaf will be performing network and infrastructure upgrades for our customers served out of our Frankfurt, London and Amsterdam POPs. These upgrades will include new tunnel protocols for improved performance.<br /><br />Expected Impact:<br />- Customers served out of our FRA, LON and AMS POPs may experience several brief periods of packet loss lasting up to 10 seconds each for infrastructure upgrades during the window.<br /><br />- In addition, up to 3 service interruption events may occur for tunnel protocol updates, each lasting up to 5 minutes.<br /><br />If you’re curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.</p>tag:status.bigleaf.net,2005:Incident/108018132022-08-18T04:00:30-07:002022-08-18T04:00:30-07:00Routine Network Maintenance -- All US Gateway Clusters<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>04:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>20:05</var> PDT</small><br><strong>Scheduled</strong> - Bigleaf will be performing routine network maintenance on our infrastructure. During this maintenance, we will be upgrading a subset of customers across our US Gateway Clusters to an updated tunneling protocol.<br /><br />Expected Impact(s): <br />- Customers may experience two service interruption events, each lasting up to 5 minutes, for each customer router upgraded during the maintenance.<br />- Customers may also experience several brief periods of packet loss lasting up to 10 seconds each for Tunnel Endpoint server upgraded during the maintenance.<br /><br />If you're curious about the types of maintenances that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process, please let us know.</p>tag:status.bigleaf.net,2005:Incident/107054322022-08-04T04:01:07-07:002022-08-04T04:01:07-07:00Routine Network Maintenance -- All US Gateway Clusters<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>04:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>19:21</var> PDT</small><br><strong>Scheduled</strong> - Bigleaf will be performing routine network maintenance on our infrastructure. During this maintenance, we will be upgrading a subset of customers across our US Gateway Clusters to an updated tunneling protocol.<br /><br />Expected Impact(s): <br />- Customers may experience two service interruption events, each lasting up to 5 minutes, for each customer router upgraded during the maintenance.<br />- Customers may also experience several brief periods of packet loss lasting up to 10 seconds each for Tunnel Endpoint server upgraded during the maintenance.<br /><br />If you're curious about the types of maintenances that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process, please let us know.</p>