The maintenance was completed on schedule and was successful. The Web Dashboard was unavailable for an additional hour and 30 minutes, and we apologize for any inconvenience. No other issues were encountered. If you have any questions or concerns, please feel free to email support@bigleaf.net or call 888-244-3133 extension 1.
Posted Apr 10, 2020 - 01:00 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 09, 2020 - 21:00 PDT
Scheduled
In preparation for our multi-gigabit service offering, we will be conducting infrastructure changes such as migrating the Web Dashboard to new infrastructure. We will also be doing routine maintenance on our gateway clusters. The benefits will include support for upcoming features as well as enhanced speed and reliability.
Impact: Customers may lose access to the Web Dashboard for periods of up to 30 minutes. Some sites may experience a few blips of packet loss of up to 10 seconds each. Site and circuit alarms will be disabled during the maintenance window.
For more information about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Posted Apr 02, 2020 - 12:59 PDT
This scheduled maintenance affected: Gateway Cluster: Atlanta, GA, Gateway Cluster: Chicago, IL, Gateway Cluster: Dallas, TX, Gateway Cluster: Los Angeles, CA, Gateway Cluster: New York, NY, Gateway Cluster: San Jose, CA, Gateway Cluster: Seattle, WA, Web Dashboard, Gateway Cluster: Frankfurt, DE, Gateway Cluster: London, GB, Gateway Cluster: Amsterdam, NL, and Site and Circuit Alerts.