As part of last night’s maintenance window, there was a loss of alarm data for about 15 to 30 minutes for some sites. Traffic continued to flow successfully, but false Circuit Down and Site Down alerts were sent out during that time. The exact time of the false alerts varies by site, and for a few sites this loss of alarm data occurred twice. We’re sorry we did not provide notice that this could occur, and we will aim to ensure that we do so for any similar future maintenance.
Posted Jan 15, 2020 - 07:09 PST
Completed
The scheduled maintenance has been completed.
Posted Jan 15, 2020 - 00:26 PST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 14, 2020 - 21:00 PST
Scheduled
We are performing routine network maintenance and upgrades to our infrastructure. Benefits include enhanced network reliability and stability. Customers may experience several brief periods of packet loss lasting up to 10 seconds each during the window.
Expected Impact: Several brief periods of packet loss lasting up to 10 seconds each.
If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Posted Jan 07, 2020 - 14:32 PST
This scheduled maintenance affected: Gateway Cluster: Atlanta, GA, Gateway Cluster: Chicago, IL, Gateway Cluster: Dallas, TX, Gateway Cluster: Los Angeles, CA, Gateway Cluster: New York, NY, Gateway Cluster: San Jose, CA, and Gateway Cluster: Seattle, WA.