All Systems Operational

About This Site

A Message from our CEO, Joel Mulkey: "Most network providers hide outage info from you, causing confusion and frustration. They all have issues, but don't inform you about them proactively. We instead have a culture of honesty and transparency, so on this public status page you'll find both real-time and historical info about outages or performance problems affecting our service. I hope this level of transparency gives you comfort that we're a partner with you, fighting hard to give you the best possible experience."

How to interpret the info below:
• As a Bigleaf customer, your service experience is generally tied to the performance of the primary gateway cluster for each of your site(s).
• Our software automatically moves your traffic to the secondary gateway cluster for your site(s) if the primary is offline.
• Your network traffic is not affected by any performance issues with the Web App Dashboard, it's solely used for administrative functions and alerting.

Gateway Cluster: Chicago, IL   Operational
Gateway Cluster: Dallas, TX   Operational
Gateway Cluster: Los Angeles, CA   Operational
Gateway Cluster: New York, NY   Operational
Gateway Cluster: Seattle, WA   Operational
Web App Dashboard   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 22, 2018

No incidents reported today.

Jan 21, 2018
Completed - The maintenance has been completed successfully.
Jan 21, 21:47 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 21:00 PST
Scheduled - In response to the degradation experienced on one of our Seattle nodes today we will be performing maintenance on that node in order to prevent any future reoccurrence. Clients connected to the impacted node can expect a few short instances of packet loss (5 to 10 seconds each) and possible circuit alarms during the maintenance procedure.

If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Jan 19, 18:08 PST
Jan 20, 2018

No incidents reported.

Jan 19, 2018
Resolved - A software condition on one of our cluster servers led to reduced speeds and circuit alarms for a subset of customers connecting to our Seattle datacenter. Our systems eventually corrected the issue on their own. At this point the situation has stabilized and does not appear to be at risk or reoccurring.

We are continuing to monitor the affected system closely and are investigating the root cause so we can prevent an reoccurrence in the future.
Jan 19, 10:30 PST
Investigating - We are investigating degradation on a node in our Seattle Gateway Cluster affecting a subset of customers connecting to that cluster. We will post updates as we have more information.
Jan 19, 10:12 PST
Jan 18, 2018

No incidents reported.

Jan 17, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018

No incidents reported.

Jan 9, 2018
Resolved - One of the servers in our Seattle Gateway Cluster experienced a software issue, and all clients failed over to redundant Gateway Servers in other clusters. We resolved the issue and all clients have failed back at this time.
Jan 9, 18:32 PST
Investigating - A server in our Seattle gateway cluster has gone offline. Any sites routing through that server have failed over to alternate gateway clusters. We are working to ID the root cause and resolve it. Customer traffic should not be affected, other than slightly increased latency.
Jan 9, 17:53 PST
Jan 8, 2018

No incidents reported.