All Systems Operational

About This Site

A Message from our CEO, Joel Mulkey: "Most network providers hide outage info from you, causing confusion and frustration. They all have issues, but don't inform you about them proactively. We instead have a culture of honesty and transparency, so on this public status page you'll find both real-time and historical info about outages or performance problems affecting our service. I hope this level of transparency gives you comfort that we're a partner with you, fighting hard to give you the best possible experience."

How to interpret the info below:
• As a Bigleaf customer, your service experience is generally tied to the performance of the primary gateway cluster for each of your site(s).
• Our software automatically moves your traffic to the secondary gateway cluster for your site(s) if the primary is offline.
• Your network traffic is not affected by any performance issues with the Web App Dashboard, it's solely used for administrative functions and alerting.

Gateway Cluster: Atlanta, GA   Operational
Gateway Cluster: Chicago, IL   Operational
Gateway Cluster: Dallas, TX   Operational
Gateway Cluster: Los Angeles, CA   Operational
Gateway Cluster: New York, NY   Operational
Gateway Cluster: Seattle, WA   Operational
Web App Dashboard   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 19, 2018

No incidents reported today.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018
Resolved - There was a brief period of packet loss for a few customers based in our Chicago datacenter due to a denial of service attack, from 2:43 to 2:53pm Pacific time. We quickly identified and mitigated the issue. We do not expect further interruption.
Jun 15, 16:51 PDT
Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018
Resolved - The issue has been resolved and traffic for all effected sites is now flowing through the primary gateway cluster. The root cause of the issue was determined to be a configuration error on a device in our Atlanta gateway cluster.
Jun 8, 09:40 PDT
Update - After further investigation, we have determined a configuration error on a device in our Atlanta gateway cluster as the root cause. The issue has been resolved and traffic for all effected sites is now flowing through the primary gateway cluster.
Jun 8, 09:36 PDT
Identified - We are investigating an event in our Atlanta gateway cluster beginning at 9:23am PDT. We will post additional updates as they become available. Clients in Atlanta have failed over to a secondary data centers. Clients should not experience any loss of connectivity but may experience slight increases in latency while failed over to alternative gateways.
Jun 8, 09:28 PDT
Jun 7, 2018

No incidents reported.

Jun 6, 2018

No incidents reported.

Jun 5, 2018

No incidents reported.