All Systems Operational

About This Site

A Message from our CEO, Joel Mulkey: "Most network providers hide outage info from you, causing confusion and frustration. They all have issues, but don't inform you about them proactively. We instead have a culture of honesty and transparency, so on this public status page you'll find both real-time and historical info about outages or performance problems affecting our service. I hope this level of transparency gives you comfort that we're a partner with you, fighting hard to give you the best possible experience."

How to interpret the info below:
• As a Bigleaf customer, your service experience is generally tied to the performance of the primary gateway cluster for each of your site(s).
• Our software automatically moves your traffic to the secondary gateway cluster for your site(s) if the primary is offline.
• Your network traffic is not affected by any performance issues with the Web App Dashboard, it's solely used for administrative functions and alerting.

Gateway Cluster: Chicago, IL Operational
Gateway Cluster: Dallas, TX Operational
Gateway Cluster: Los Angeles, CA Operational
Gateway Cluster: New York, NY Operational
Gateway Cluster: Seattle, WA Operational
Web App Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 22, 2017

No incidents reported today.

Aug 21, 2017

No incidents reported.

Aug 20, 2017

No incidents reported.

Aug 19, 2017

No incidents reported.

Aug 18, 2017

No incidents reported.

Aug 17, 2017

No incidents reported.

Aug 16, 2017

No incidents reported.

Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017
Completed - The scheduled maintenance has been completed.
Aug 11, 01:26 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 22:00 PDT
Update - Unfortunately, due to circumstances outside our control, we must postpone our maintenance on our Seattle Gateway Cluster. Instead, we will be performing the maintenance tomorrow evening, August 10.
Aug 9, 20:13 PDT
Scheduled - We will be performing urgent maintenance on a node in our Seattle Gateway Cluster on the night of Wednesday, Aug. 9. As a result, customers out of our Seattle Gateway Cluster may potentially see brief packet-loss blips during the upgrades. We do not expect any other service impact.

If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Aug 8, 18:05 PDT
Aug 9, 2017
Shortly after 3pm PDT this afternoon we saw significant packet loss on all connections to one of our upstream providers. We quickly turned down BGP peering with the provider in our Chicago and New York City Gateway Clusters, where the effects appeared to be most severe, to redirect flows to redundant connections and limit the impact to customer traffic traversing those clusters.

At this time the situation looks to have stabilized at all our Gateway Clusters and we have reenabled all BGP peering with the provider. We are continuing to monitor those connections closely and are standing by to mitigate any further issues if they occur. At this time we consider the issues resolved, but we will provide updates if there are further events.
Aug 9, 15:31 PDT
Aug 8, 2017

No incidents reported.