All Systems Operational

About This Site

A Message from our CEO, Joel Mulkey: "Most network providers hide outage info from you, causing confusion and frustration. They all have issues, but don't inform you about them proactively. We instead have a culture of honesty and transparency, so on this public status page you'll find both real-time and historical info about outages or performance problems affecting our service. I hope this level of transparency gives you comfort that we're a partner with you, fighting hard to give you the best possible experience."

How to interpret the info below:
• As a Bigleaf customer, your service experience is generally tied to the performance of the primary gateway cluster for each of your site(s).
• Our software automatically moves your traffic to the secondary gateway cluster for your site(s) if the primary is offline.
• Your network traffic is not affected by any performance issues with the Web App Dashboard, it's solely used for administrative functions and alerting.

Gateway Cluster: Atlanta, GA   Operational
Gateway Cluster: Chicago, IL   Operational
Gateway Cluster: Dallas, TX   Operational
Gateway Cluster: Los Angeles, CA   Operational
Gateway Cluster: New York, NY   Operational
Gateway Cluster: Seattle, WA   Operational
Web App Dashboard   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Gateway cluster and customer router maintenance Aug 21, 21:00 - Aug 22, 01:00 PDT
We will be performing maintenance on several key pieces of network infrastructure as well as upgrades on customer routers. This maintenance window will include all gateway clusters. Benefits from this work will include bugfixes, software optimizations, and improved failover capacity.

Expected Impact: Affected customers can expect 1-3 blips of packet loss of up to 10 seconds at a time, as upgrades and minor configuration updates are performed on customer routers. False alarms may be generated, but no long-duration customer outages are expected.

If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Posted on Aug 10, 16:36 PDT
Past Incidents
Aug 20, 2018

No incidents reported today.

Aug 19, 2018

No incidents reported.

Aug 18, 2018

No incidents reported.

Aug 17, 2018

No incidents reported.

Aug 16, 2018

No incidents reported.

Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.