All Systems Operational

About This Site

A Message from our CEO, Joel Mulkey: "Most network providers hide outage info from you, causing confusion and frustration. They all have issues, but don't inform you about them proactively. We instead have a culture of honesty and transparency, so on this public status page you'll find both real-time and historical info about outages or performance problems affecting our service. I hope this level of transparency gives you comfort that we're a partner with you, fighting hard to give you the best possible experience."

How to interpret the info below:
• As a Bigleaf customer, your service experience is generally tied to the performance of the primary gateway cluster for each of your site(s).
• Our software automatically moves your traffic to the secondary gateway cluster for your site(s) if the primary is offline.
• Your network traffic is not affected by any performance issues with the Web App Dashboard, it's solely used for administrative functions and alerting.

Gateway Cluster: Chicago, IL Operational
Gateway Cluster: Dallas, TX Operational
Gateway Cluster: Los Angeles, CA Operational
Gateway Cluster: New York, NY Operational
Gateway Cluster: Seattle, WA Operational
Web App Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 22, 2017

No incidents reported today.

Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017
Completed - These upgrades have been successfully completed.
Jul 19, 00:37 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 21:00 PDT
Scheduled - We are deploying software upgrades to core network hosts and customer routers. The upgrades include logging and packet handling enhancements, among others. We expect customers will notice several instances packet loss throughout the window, each lasting 5-10 seconds, as core network hosts and onsite routers are upgraded.

Expected Impact: Several instances of packet loss lasting approximately 5-10 seconds.

If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Jul 10, 18:07 PDT
Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017

No incidents reported.

Jul 13, 2017

No incidents reported.

Jul 12, 2017

No incidents reported.

Jul 11, 2017
Completed - The scheduled maintenance has been completed.
Jul 11, 22:32 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 21:30 PDT
Scheduled - We will be performing urgent maintenance on a node in our Seattle Gateway Cluster. A limited set of customers out of our Seattle Gateway Cluster will see brief packet-loss blips as we upgrade the tunneling process on one of our nodes. We do not expect any other service impact.

If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Jul 10, 17:56 PDT
Jul 10, 2017
Completed - The scheduled maintenance has been completed.
Jul 10, 22:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 21:30 PDT
Scheduled - We will be performing urgent maintenance on a node in our Seattle Gateway Cluster tonight. As a result, a limited set of customers out of our Seattle Gateway Cluster will see brief packet-loss blips as traffic re-routes via alternative datacenter during the upgrades. We do not expect any other service impact.

If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Jul 10, 17:54 PDT
Resolved - This carrier issue appears resolved at this time. We are re-enabling the path and will continue to monitor closely.
Jul 10, 16:30 PDT
Monitoring - Our automated monitoring systems have identified a partial internet performance issue on one of our upstream carrier circuits in New York. This was only affecting a limited set of traffic traversing that POP, however we've disabled routing through the affected carrier path until the issue subsides. We will continue to monitor the situation closely and re-enable the path once the circuit is clean.
Jul 10, 16:21 PDT
Jul 9, 2017

No incidents reported.

Jul 8, 2017

No incidents reported.