All Systems Operational

About This Site

A Message from our CEO, Joel Mulkey: "Most network providers hide outage info from you, causing confusion and frustration. They all have issues, but don't inform you about them proactively. We instead have a culture of honesty and transparency, so on this public status page you'll find both real-time and historical info about outages or performance problems affecting our service. I hope this level of transparency gives you comfort that we're a partner with you, fighting hard to give you the best possible experience."

How to interpret the info below:
• As a Bigleaf customer, your service experience is generally tied to the performance of the primary gateway cluster for each of your site(s).
• Our software automatically moves your traffic to the secondary gateway cluster for your site(s) if the primary is offline.
• Your network traffic is not affected by any performance issues with the Web App Dashboard, it's solely used for administrative functions and alerting.

Gateway Cluster: Chicago, IL Operational
Gateway Cluster: Dallas, TX Operational
Gateway Cluster: Los Angeles, CA Operational
Gateway Cluster: New York, NY Operational
Gateway Cluster: Seattle, WA Operational
Web App Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 26, 2017

No incidents reported today.

May 25, 2017
Completed - This maintenance has been successfully completed.
May 25, 22:34 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:00 PDT
Scheduled - We are upgrading our software on customer site routers to provide QoS and routing improvements along with some bugfixes. Due to the nature of these upgrades, there will be minor service impact of a several instances of packet loss each lasting a few seconds, along with brief circuit alarms.

Expected Impact: several instances of packet loss lasting a few seconds each.

If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
May 17, 09:40 PDT
May 24, 2017
Completed - We have completed all the upgrades for the evening ahead of schedule and without issue. The maintenance window is now closed.
May 24, 23:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 21:00 PDT
Scheduled - We are upgrading our software on customer site routers to provide QoS and routing improvements along with some bugfixes. Due to the nature of these upgrades, there will be minor service impact of a several instances of packet loss each lasting a few seconds, along with brief circuit alarms.

Expected Impact: several instances of packet loss lasting a few seconds each.

If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
May 17, 09:40 PDT
May 23, 2017

No incidents reported.

May 22, 2017

No incidents reported.

May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017

No incidents reported.

May 17, 2017

No incidents reported.

May 16, 2017

No incidents reported.

May 15, 2017

No incidents reported.

May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.

May 12, 2017

No incidents reported.