All Systems Operational

About This Site

A Message from our CEO, Greg Davis: "Most network providers hide outage info from you, causing confusion and frustration. They all have issues, but don't inform you about them proactively. We instead have a culture of honesty and transparency, so on this public status page you'll find both real-time and historical info about outages or performance problems affecting our service. I hope this level of transparency gives you comfort that we're a partner with you, fighting hard to give you the best possible experience."

How to interpret the info below:
• As a Bigleaf customer, your service experience is generally tied to the performance of the primary gateway cluster for each of your site(s).
• Our software automatically moves your traffic to the secondary gateway cluster for your site(s) if the primary is offline.
• Your network traffic is not affected by any performance issues with the Web App Dashboard, it's solely used for administrative functions and alerting.

Gateway Cluster: Ashburn, VA Operational
Gateway Cluster: Atlanta, GA Operational
Gateway Cluster: Chicago, IL Operational
Gateway Cluster: Dallas, TX Operational
Gateway Cluster: Denver, CO Operational
Gateway Cluster: Los Angeles, CA Operational
Gateway Cluster: New York, NY Operational
Gateway Cluster: San Jose, CA Operational
Gateway Cluster: Seattle, WA Operational
Web Dashboard Operational
Gateway Cluster: Frankfurt, DE Operational
Gateway Cluster: London, GB Operational
Gateway Cluster: Amsterdam, NL Operational
Site and Circuit Alerts Operational
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 4, 2025

No incidents reported today.

Jun 3, 2025
Completed - The scheduled maintenance has been completed.
Jun 3, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 17:00 PDT
Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system.

Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes.

If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

May 27, 10:10 PDT
Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
Resolved - This incident has been resolved.
May 30, 10:24 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 30, 09:17 PDT
Identified - Bigleaf has identified an issue affecting some "Backup-Only" circuits where they cannot re-establish connectivity with the Bigleaf servers if the "Backup-Only" circuit goes offline.

A fix to this issue is currently being pushed out to resolve the issue.

May 30, 09:15 PDT
May 29, 2025

No incidents reported.

May 28, 2025
Resolved - This incident has been resolved.
May 28, 11:08 PDT
Investigating - We are currently investigating network congestion issues that are impacting a subset of sites connected to our Frankfurt gateway cluster.
May 28, 07:07 PDT
May 27, 2025

No incidents reported.

May 26, 2025

No incidents reported.

May 25, 2025

No incidents reported.

May 24, 2025

No incidents reported.

May 23, 2025

No incidents reported.

May 22, 2025

No incidents reported.

May 21, 2025

No incidents reported.