Network Performance Issues - NYC

Incident Report for Bigleaf Networks

Resolved

This incident has been resolved.
Posted Jun 18, 2026 - 11:46 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 18, 2026 - 10:11 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 18, 2026 - 08:00 PDT

Investigating

We are currently investigating network congestion issues that are affecting a subset of customers served out of our NYC gateway cluster.

Customer sites may see performance impact over some ISP circuits, causing intermittent packet loss and latency.
Posted Jun 18, 2026 - 07:39 PDT
This incident affected: Gateway Cluster: New York, NY.