All Systems Operational

About This Site

A Message from our CEO, Joel Mulkey: "Most network providers hide outage info from you, causing confusion and frustration. They all have issues, but don't inform you about them proactively. We instead have a culture of honesty and transparency, so on this public status page you'll find both real-time and historical info about outages or performance problems affecting our service. I hope this level of transparency gives you comfort that we're a partner with you, fighting hard to give you the best possible experience."

How to interpret the info below:
• As a Bigleaf customer, your service experience is generally tied to the performance of the primary gateway cluster for each of your site(s).
• Our software automatically moves your traffic to the secondary gateway cluster for your site(s) if the primary is offline.
• Your network traffic is not affected by any performance issues with the Web App Dashboard, it's solely used for administrative functions and alerting.

Gateway Cluster: Atlanta, GA Operational
Gateway Cluster: Chicago, IL Operational
Gateway Cluster: Dallas, TX Operational
Gateway Cluster: Los Angeles, CA Operational
Gateway Cluster: New York, NY Operational
Gateway Cluster: Seattle, WA Operational
Web App Dashboard Operational
Gateway Cluster: Frankfurt, DE Operational
Gateway Cluster: London, GB Operational
Gateway Cluster: Amsterdam, NL Operational
Gateway Cluster: San Jose, CA Operational
Site and Circuit Alerts Operational
Gateway Cluster: Denver, CO Operational
Other Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Routine network maintenance May 13, 21:00 - May 14, 01:00 PDT
We are performing routine network maintenance to our infrastructure. We will be augmenting server capacity and re-balancing customer sites across available capacity. Customers may experience several brief periods of packet loss lasting up to 10 seconds each during the window.

Expected Impact: Several brief periods of packet loss lasting up to 10 seconds each.

If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Posted on May 6, 17:10 PDT
Past Incidents
May 11, 2021

No incidents reported today.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Resolved - This incident has been resolved.
May 6, 11:51 PDT
Monitoring - The issue has been mitigated and our engineering team is monitoring the situation.
May 6, 11:32 PDT
Investigating - We are observing network performance issues in New York. We are currently investigating.
May 6, 11:05 PDT
May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.