All Systems Operational

About This Site

A Message from our CEO, Joel Mulkey: "Most network providers hide outage info from you, causing confusion and frustration. They all have issues, but don't inform you about them proactively. We instead have a culture of honesty and transparency, so on this public status page you'll find both real-time and historical info about outages or performance problems affecting our service. I hope this level of transparency gives you comfort that we're a partner with you, fighting hard to give you the best possible experience."

How to interpret the info below:
• As a Bigleaf customer, your service experience is generally tied to the performance of the primary gateway cluster for each of your site(s).
• Our software automatically moves your traffic to the secondary gateway cluster for your site(s) if the primary is offline.
• Your network traffic is not affected by any performance issues with the Web App Dashboard, it's solely used for administrative functions and alerting.

Gateway Cluster: Ashburn, VA Operational
Gateway Cluster: Atlanta, GA Operational
Gateway Cluster: Chicago, IL Operational
Gateway Cluster: Dallas, TX Operational
Gateway Cluster: Denver, CO Operational
Gateway Cluster: Los Angeles, CA Operational
Gateway Cluster: New York, NY Operational
Gateway Cluster: San Jose, CA Operational
Gateway Cluster: Seattle, WA Operational
Web App Dashboard Operational
Gateway Cluster: Frankfurt, DE Operational
Gateway Cluster: London, GB Operational
Gateway Cluster: Amsterdam, NL Operational
Site and Circuit Alerts Operational
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 9, 2022

No incidents reported today.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022
Completed - The scheduled maintenance has been completed.
Aug 4, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 22:00 PDT
Scheduled - Bigleaf will be performing routine network maintenance on our infrastructure. During this maintenance, we will be upgrading a subset of customers across our US Gateway Clusters to an updated tunneling protocol.

Expected Impact(s):
- Customers may experience two service interruption events, each lasting up to 5 minutes, for each customer router upgraded during the maintenance.
- Customers may also experience several brief periods of packet loss lasting up to 10 seconds each for Tunnel Endpoint server upgraded during the maintenance.

If you're curious about the types of maintenances that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process, please let us know.

Jul 27, 19:21 PDT
Aug 3, 2022
Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022
Resolved - This incident has been resolved.
Jul 28, 12:13 PDT
Monitoring - Our notification system is back online, and the current Amazon Web Services incident appears to be resolved. Our engineering team has verified that all pending alerts and email notifications have been sent. We will continue monitoring the issue.
Jul 28, 11:05 PDT
Identified - We are currently experiencing issues with our notification system for circuit and site events. It appears that this is due to an incident within Amazon Web Services, where this system is hosted. Notifications for issues may be delayed or not received.

Customer network traffic should not be affected, as all customer network traffic runs through our owned-and-operated Cloud Access Network. We will continue to investigate and provide an update this incident as it unfolds.

Jul 28, 10:45 PDT
Jul 27, 2022

No incidents reported.

Jul 26, 2022

No incidents reported.