All Systems Operational

About This Site

A Message from our CEO, Greg Davis: "Most network providers hide outage info from you, causing confusion and frustration. They all have issues, but don't inform you about them proactively. We instead have a culture of honesty and transparency, so on this public status page you'll find both real-time and historical info about outages or performance problems affecting our service. I hope this level of transparency gives you comfort that we're a partner with you, fighting hard to give you the best possible experience."

How to interpret the info below:
• As a Bigleaf customer, your service experience is generally tied to the performance of the primary gateway cluster for each of your site(s).
• Our software automatically moves your traffic to the secondary gateway cluster for your site(s) if the primary is offline.
• Your network traffic is not affected by any performance issues with the Web App Dashboard, it's solely used for administrative functions and alerting.

Gateway Cluster: Ashburn, VA Operational
Gateway Cluster: Atlanta, GA Operational
Gateway Cluster: Chicago, IL Operational
Gateway Cluster: Dallas, TX Operational
Gateway Cluster: Denver, CO Operational
Gateway Cluster: Los Angeles, CA Operational
Gateway Cluster: New York, NY Operational
Gateway Cluster: San Jose, CA Operational
Gateway Cluster: Seattle, WA Operational
Web Dashboard Operational
Gateway Cluster: Frankfurt, DE Operational
Gateway Cluster: London, GB Operational
Gateway Cluster: Amsterdam, NL Operational
Site and Circuit Alerts Operational
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system.

Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 20 minutes. Network alerts may be delayed for up to 20 minutes.

If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Posted on Dec 02, 2024 - 12:45 PST
Past Incidents
Dec 2, 2024

No incidents reported today.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

Nov 20, 2024

No incidents reported.

Nov 19, 2024
Completed - The scheduled maintenance has been completed.
Nov 19, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 17:00 PST
Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system.

Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 20 minutes. Network alerts may be delayed for up to 20 minutes.

If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Nov 12, 12:35 PST
Nov 18, 2024
Completed - The scheduled maintenance has been completed.
Nov 18, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 20:00 PST
Scheduled - Bigleaf will be performing network maintenance for our customers served out of our Dallas POP.

Expected Impact:
- A small subset of customers connected to our Dallas POP may experience several brief periods of packet loss lasting up to 10 seconds and may failover to their secondary POP which could add latency during this time.

If you’re curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this maintenance process please let us know.

Nov 8, 09:42 PST