All Systems Operational

About This Site

A Message from our CEO, Greg Davis: "Most network providers hide outage info from you, causing confusion and frustration. They all have issues, but don't inform you about them proactively. We instead have a culture of honesty and transparency, so on this public status page you'll find both real-time and historical info about outages or performance problems affecting our service. I hope this level of transparency gives you comfort that we're a partner with you, fighting hard to give you the best possible experience."

How to interpret the info below:
• As a Bigleaf customer, your service experience is generally tied to the performance of the primary gateway cluster for each of your site(s).
• Our software automatically moves your traffic to the secondary gateway cluster for your site(s) if the primary is offline.
• Your network traffic is not affected by any performance issues with the Web App Dashboard, it's solely used for administrative functions and alerting.

Gateway Cluster: Ashburn, VA Operational
Gateway Cluster: Atlanta, GA Operational
Gateway Cluster: Chicago, IL Operational
Gateway Cluster: Dallas, TX Operational
Gateway Cluster: Denver, CO Operational
Gateway Cluster: Los Angeles, CA Operational
Gateway Cluster: New York, NY Operational
Gateway Cluster: San Jose, CA Operational
Gateway Cluster: Seattle, WA Operational
Web Dashboard Operational
Gateway Cluster: Frankfurt, DE Operational
Gateway Cluster: London, GB Operational
Gateway Cluster: Amsterdam, NL Operational
Site and Circuit Alerts Operational
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Scheduled Maintenance - [SEA] Gateway Cluster Jun 20, 2025 02:00-05:00 PDT

Bigleaf will be performing network maintenance for a subset of customers served primarily out of our Seattle gateway cluster from 2:00 AM until 5:00 AM PDT on June 20th, 2025.

Expected Impact:

-- Customers served out of our Seattle gateway cluster may experience several brief period of packet loss lasting up to 10 seconds during the window.

-- Customers may see increased latency reaching Bigleaf services during the window.

If you're curious about the types of maintenance that we perform, please check out the Maintenance section of our SLA: http://www.bigleaf.net/sla. Please let us know if you have any questions or concerns.

Posted on Jun 12, 2025 - 11:26 PDT

Scheduled Maintenance - [DAL] Gateway Cluster Jun 23, 2025 20:00 - Jun 24, 2025 00:00 PDT

Bigleaf will be performing network maintenance for our customers served out of our Dallas POP.

Expected Impact:
- A small subset of customers connected to our Dallas POP may experience several brief periods of packet loss lasting up to 10 seconds and may failover to their secondary POP which could add latency during this time.

If you’re curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this maintenance process please let us know.

Posted on Jun 16, 2025 - 11:14 PDT
Jun 20, 2025

No incidents reported today.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025
Completed - The scheduled maintenance has been completed.
Jun 17, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 17:00 PDT
Scheduled - We are conducting routine maintenance on our Bigleaf Cloud Connect and Alerting system.

Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes.

If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.

Jun 10, 08:40 PDT
Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.