All Systems Operational

About This Site

A Message from our CEO, Joel Mulkey: "Most network providers hide outage info from you, causing confusion and frustration. They all have issues, but don't inform you about them proactively. We instead have a culture of honesty and transparency, so on this public status page you'll find both real-time and historical info about outages or performance problems affecting our service. I hope this level of transparency gives you comfort that we're a partner with you, fighting hard to give you the best possible experience."

How to interpret the info below:
• As a Bigleaf customer, your service experience is generally tied to the performance of the primary gateway cluster for each of your site(s).
• Our software automatically moves your traffic to the secondary gateway cluster for your site(s) if the primary is offline.
• Your network traffic is not affected by any performance issues with the Web App Dashboard, it's solely used for administrative functions and alerting.

Gateway Cluster: Atlanta, GA Operational
Gateway Cluster: Chicago, IL Operational
Gateway Cluster: Dallas, TX Operational
Gateway Cluster: Los Angeles, CA Operational
Gateway Cluster: New York, NY Operational
Gateway Cluster: Seattle, WA Operational
Web App Dashboard Operational
Gateway Cluster: Frankfurt, DE Operational
Gateway Cluster: London, GB Operational
Gateway Cluster: Amsterdam, NL Operational
Gateway Cluster: San Jose, CA Operational
Site and Circuit Alerts Operational
Gateway Cluster: Denver, CO Operational
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Routine network maintenance Oct 21, 20:00 - Oct 22, 00:00 PDT
We are performing routine network upgrades for customers that are served out of our Denver and San Jose Gateway Clusters. These upgrades will include new tunnel protocols for improved performance.

Expected Impact:
- Impacted customers may experience 2 events of service interruption for a combined impact duration of 5 minutes for customer router upgrades, and several brief periods of packet loss lasting up to 10 seconds each for infrastructure upgrades.

If you’re curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Posted on Oct 14, 21:12 PDT
Routine network maintenance Oct 26, 20:00 - Oct 27, 00:00 PDT
We are performing routine network upgrades for customers that are served out of our Dallas Gateway Cluster. These upgrades will include new tunnel protocols for improved performance.

Expected Impact:
- Impacted customers may experience 2 events of service interruption for a combined impact duration of 5 minutes for customer router upgrades, and several brief periods of packet loss lasting up to 10 seconds each for infrastructure upgrades.

If you’re curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Posted on Oct 14, 21:15 PDT
Routine network maintenance Oct 28, 20:00 - Oct 29, 00:00 PDT
We are performing routine network upgrades for customers that are served out of our Los Angeles Gateway Cluster. These upgrades will include new tunnel protocols for improved performance.

Expected Impact:
- Impacted customers may experience 2 events of service interruption for a combined impact duration of 5 minutes for customer router upgrades, and several brief periods of packet loss lasting up to 10 seconds each for infrastructure upgrades.

If you’re curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Posted on Oct 14, 21:21 PDT
Past Incidents
Oct 17, 2021

No incidents reported today.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Completed - The scheduled maintenance has been completed.
Oct 15, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 21:00 PDT
Scheduled - We are performing routine network upgrades for a small subset of customers that are served out of our Seattle, San Jose and Denver Gateway Clusters. These upgrades will include new tunnel protocols for improved performance.

Expected Impact:
- Impacted customers may experience 2 events of service interruption for a combined impact duration of 5 minutes for customer router upgrades, and several brief periods of packet loss lasting up to 10 seconds each for infrastructure upgrades.

If you’re curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Oct 7, 11:47 PDT
Oct 14, 2021
Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021

No incidents reported.

Oct 5, 2021

No incidents reported.

Oct 4, 2021

No incidents reported.

Oct 3, 2021

No incidents reported.