All Systems Operational

About This Site

A Message from our CEO, Joel Mulkey: "Most network providers hide outage info from you, causing confusion and frustration. They all have issues, but don't inform you about them proactively. We instead have a culture of honesty and transparency, so on this public status page you'll find both real-time and historical info about outages or performance problems affecting our service. I hope this level of transparency gives you comfort that we're a partner with you, fighting hard to give you the best possible experience."

How to interpret the info below:
• As a Bigleaf customer, your service experience is generally tied to the performance of the primary gateway cluster for each of your site(s).
• Our software automatically moves your traffic to the secondary gateway cluster for your site(s) if the primary is offline.
• Your network traffic is not affected by any performance issues with the Web App Dashboard, it's solely used for administrative functions and alerting.

Gateway Cluster: Atlanta, GA Operational
Gateway Cluster: Chicago, IL Operational
Gateway Cluster: Dallas, TX Operational
Gateway Cluster: Los Angeles, CA Operational
Gateway Cluster: New York, NY Operational
Gateway Cluster: Seattle, WA Operational
Web App Dashboard Operational
Gateway Cluster: Frankfurt, DE Operational
Gateway Cluster: London, GB Operational
Gateway Cluster: Amsterdam, NL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Routine network and service upgrades Jul 2, 21:00 - Jul 3, 01:00 PDT
We are performing routine network maintenance and upgrades to our infrastructure. Customers may experience several brief incidents of packet loss during the window lasting up to 10 seconds. Web dashboard access and alerts may be interrupted for a period of up to 40 minutes.

Expected Impact: Several brief periods of packet loss lasting up to 10 seconds. A 40-minute interruption of alerts and web dashboard access.
Posted on Jun 25, 18:15 PDT
Past Incidents
Jun 26, 2019

No incidents reported today.

Jun 25, 2019

No incidents reported.

Jun 24, 2019
Congestion in the Eastern US
Resolved - We've continued to monitor the situation this morning, and it appears that the network issues have been resolved.
Jun 24, 13:06 PDT
Monitoring - Since the route leak issue in Verizon's network occurred this morning, we've seen events on two other third-party networks that have affected various services for clients connecting through the Atlanta and NYC areas. Although these issues were not caused by Bigleaf, we have implemented several routing changes in order to avoid these networks and improve reachability. We're currently monitoring the situation to ensure that everything is resolved.
Jun 24, 09:37 PDT
Connectivity issue through certain carriers on the east coast of the US
Resolved - We were able to route most traffic around Verizon, and now the source of the BGP route leak in Verizon's network has been resolved. If you're curious on why an issue like this can cause such a global impact to multiple networks, you can read more technical detail here: https://en.wikipedia.org/wiki/BGP_hijacking. This issue should now be fully resolved, but we will continue to monitor the associated network paths carefully throughout the day.
Jun 24, 06:01 PDT
Identified - We've believe the issue affecting routing on the east coast is due to a problem with traffic passing through Verizon. Other major network operators are reporting the same issues, reportedly due to a BGP route leak from one of Verizon's customers. While Verizon isn't one of our upstream network providers, they are a major part of the global internet, so any issue with their network can cause an impact. We are working to route around their network where possible, but final resolution of the issue will likely be dependent on Verizon fixing the route leak. We'll provide further updates as appropriate.
Jun 24, 05:34 PDT
Investigating - We are currently investigating possible connectivity issues through some carriers in the east coast areas of the US. We don't yet know if this is specific to Bigleaf traffic, but will continue to investigate and provide an update soon.
Jun 24, 05:20 PDT
Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019

No incidents reported.

Jun 20, 2019

No incidents reported.

Jun 19, 2019

No incidents reported.

Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

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