All Systems Operational

About This Site

A Message from our CEO, Greg Davis: "Most network providers hide outage info from you, causing confusion and frustration. They all have issues, but don't inform you about them proactively. We instead have a culture of honesty and transparency, so on this public status page you'll find both real-time and historical info about outages or performance problems affecting our service. I hope this level of transparency gives you comfort that we're a partner with you, fighting hard to give you the best possible experience."

How to interpret the info below:
• As a Bigleaf customer, your service experience is generally tied to the performance of the primary gateway cluster for each of your site(s).
• Our software automatically moves your traffic to the secondary gateway cluster for your site(s) if the primary is offline.
• Your network traffic is not affected by any performance issues with the Web App Dashboard, it's solely used for administrative functions and alerting.

Gateway Cluster: Ashburn, VA Operational
Gateway Cluster: Atlanta, GA Operational
Gateway Cluster: Chicago, IL Operational
Gateway Cluster: Dallas, TX Operational
Gateway Cluster: Denver, CO Operational
Gateway Cluster: Los Angeles, CA Operational
Gateway Cluster: New York, NY Operational
Gateway Cluster: San Jose, CA Operational
Gateway Cluster: Seattle, WA Operational
Web Dashboard Operational
Gateway Cluster: Frankfurt, DE Operational
Gateway Cluster: London, GB Operational
Gateway Cluster: Amsterdam, NL Operational
Site and Circuit Alerts Operational
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 2, 2023

No incidents reported today.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Completed - The scheduled maintenance has been completed.
Sep 22, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:00 PDT
Scheduled - We are performing routine network maintenance to our infrastructure. We will be upgrading gateway cluster servers and on-prem Bigleaf routers for a subset of customers connected to our U.S. Gateway Clusters.

Expected Impact:
- Customers may experience two events of service interruption lasting up to 5 minutes each for customer routers upgraded during the window.
- Customers may also experience several brief periods of packet loss lasting up to 10 seconds each for servers upgraded during the window.

If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this maintenance, please let us know.

Sep 13, 16:41 PDT
Sep 21, 2023
Completed - The scheduled maintenance has been completed.
Sep 21, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 15:01 PDT
Scheduled - We are performing routine network maintenance to our infrastructure. We will be upgrading gateway cluster servers and on-prem Bigleaf routers for a subset of customers connected to our Europe Gateway Clusters.

Expected Impact:
- Customers may experience two events of service interruption lasting up to 5 minutes each for customer routers upgraded during the window.
- Customers may also experience several brief periods of packet loss lasting up to 10 seconds each for servers upgraded during the window.

If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this maintenance, please let us know.

Sep 13, 16:42 PDT
Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.