All Systems Operational
About This Site
A Message from our CEO, Greg Davis: "Most network providers hide outage info from you, causing confusion and frustration. They all have issues, but don't inform you about them proactively. We instead have a culture of honesty and transparency, so on this public status page you'll find both real-time and historical info about outages or performance problems affecting our service. I hope this level of transparency gives you comfort that we're a partner with you, fighting hard to give you the best possible experience."
How to interpret the info below:
• As a Bigleaf customer, your service experience is generally tied to the performance of the primary gateway cluster for each of your site(s).
• Our software automatically moves your traffic to the secondary gateway cluster for your site(s) if the primary is offline.
• Your network traffic is not affected by any performance issues with the Web App Dashboard, it's solely used for administrative functions and alerting.
Scheduled Maintenance
Bigleaf Cloud Connect and Alerting System Maintenance Apr 21, 2026 17:00-18:00 PDT
Expected Impact: Network traffic should be unaffected during this time. Our Bigleaf Cloud Connect Dashboard may be inaccessible for up to 5 minutes. Network alerts may be delayed for up to 5 minutes.
If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla . If you have any questions or concerns about this maintenance, please let us know.
Posted on Apr 14, 2026 - 09:21 PDT
Scheduled Maintenance - SEA Gateway Cluster Apr 21, 2026 22:00 - Apr 22, 2026 04:00 PDT
Expected impact:
-- Service interruption of 2 to 5 minutes during on-premises router upgrades to the newest firmware and reboot.
*** If you choose to do manual router upgrades to the newest firmware before our scheduled maintenance time, then your sites will not experience the 2-5 minute outages during our maintenance window. Click here to learn about manual upgrades.
-- A subset of sites will also experience several brief (5-10 second) outages.
*** To verify if these brief outages are expected to impact your Bigleaf sites, after logging into the Bigleaf Cloud Connect dashboard, follow this link to a filtered list of your accessible sites that will be impacted by these brief outages in this maintenance window. If no sites appear in the filtered list, none of your sites should be impacted by these additional brief outages during the maintenance window.
If you're curious about the types of maintenance that we perform, please check out the Maintenance section of our SLA: http://www.bigleaf.net/sla.
Please let us know if you have any questions or concerns.
Posted on Apr 14, 2026 - 17:41 PDT