All Systems Operational

About This Site

A Message from our CEO, Joel Mulkey: "Most network providers hide outage info from you, causing confusion and frustration. They all have issues, but don't inform you about them proactively. We instead have a culture of honesty and transparency, so on this public status page you'll find both real-time and historical info about outages or performance problems affecting our service. I hope this level of transparency gives you comfort that we're a partner with you, fighting hard to give you the best possible experience."

How to interpret the info below:
• As a Bigleaf customer, your service experience is generally tied to the performance of the primary gateway cluster for each of your site(s).
• Our software automatically moves your traffic to the secondary gateway cluster for your site(s) if the primary is offline.
• Your network traffic is not affected by any performance issues with the Web App Dashboard, it's solely used for administrative functions and alerting.

Gateway Cluster: Atlanta, GA Operational
Gateway Cluster: Chicago, IL Operational
Gateway Cluster: Dallas, TX Operational
Gateway Cluster: Los Angeles, CA Operational
Gateway Cluster: New York, NY Operational
Gateway Cluster: Seattle, WA Operational
Web App Dashboard Operational
Gateway Cluster: Frankfurt, DE Operational
Gateway Cluster: London, GB Operational
Gateway Cluster: Amsterdam, NL Operational
Gateway Cluster: San Jose, CA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 7, 2019

No incidents reported today.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019
Resolved - According to customer reports and data, we believe the issue is with traffic passing through AT&T. The issues are ongoing. As this is occurring outside of the Bigleaf network, there are no actions we can take to mitigate the issues. Customers with AT&T circuits may be impacted for the duration. If there are any further developments, we will provide additional updates.
Dec 3, 16:16 PST
Identified - There is a continuing issue affecting some U.S. routes. We believe the issue is due to a problem with traffic passing through a specific major carrier. While this carrier isn't one of our upstream network providers, they are a major part of the global internet, so any issue with their network can cause an impact. We are working to route around their network where possible, but final resolution of the issue will likely be dependent on the carrier fixing the issues. We'll provide further updates as appropriate.
Dec 3, 15:39 PST
Investigating - We are currently investigating possible connectivity issues through some carriers in the US. We don't yet know if this is specific to Bigleaf traffic, but will continue to investigate and provide an update soon.
Dec 3, 14:57 PST
Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.

Nov 25, 2019

No incidents reported.

Nov 24, 2019

No incidents reported.

Nov 23, 2019

No incidents reported.