All Systems Operational

About This Site

A Message from our CEO, Joel Mulkey: "Most network providers hide outage info from you, causing confusion and frustration. They all have issues, but don't inform you about them proactively. We instead have a culture of honesty and transparency, so on this public status page you'll find both real-time and historical info about outages or performance problems affecting our service. I hope this level of transparency gives you comfort that we're a partner with you, fighting hard to give you the best possible experience."

How to interpret the info below:
• As a Bigleaf customer, your service experience is generally tied to the performance of the primary gateway cluster for each of your site(s).
• Our software automatically moves your traffic to the secondary gateway cluster for your site(s) if the primary is offline.
• Your network traffic is not affected by any performance issues with the Web App Dashboard, it's solely used for administrative functions and alerting.

Gateway Cluster: Ashburn, VA Operational
Gateway Cluster: Atlanta, GA Operational
Gateway Cluster: Chicago, IL Operational
Gateway Cluster: Dallas, TX Operational
Gateway Cluster: Denver, CO Operational
Gateway Cluster: Los Angeles, CA Operational
Gateway Cluster: New York, NY Operational
Gateway Cluster: San Jose, CA Operational
Gateway Cluster: Seattle, WA Operational
Web App Dashboard Operational
Gateway Cluster: Frankfurt, DE Operational
Gateway Cluster: London, GB Operational
Gateway Cluster: Amsterdam, NL Operational
Site and Circuit Alerts Operational
Other Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We are performing routine network maintenance to our infrastructure. We will be upgrading a subset of customers connected to our Seattle and Denver Gateway Clusters to an updated tunneling protocol.

Expected Impact:
- Customers may experience two events of service interruption lasting up to 5 minutes each for customer router upgraded during the window.
- Customers may also experience several brief periods of packet loss lasting up to 10 seconds each for infrastructure upgrade during the window.

If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.

Posted on May 18, 18:26 PDT
Past Incidents
May 24, 2022

No incidents reported today.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022
Resolved - Today, our redundant network experienced an isolated server failure within our Chicago POP, from ~11:30 - 11:54 GMT. Customers connected through the affected server were automatically transitioned to their secondary POP, and reconnected back to their primary server once it was restored. Our engineering team was automatically alerted and began investigating the issue.

During this event, customers with primary tunnels on the affected server may have experienced a slight increase in latency and/or packet loss during the failure. Our engineering team is continuing to investigate root cause.

May 17, 05:13 PDT
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Completed - The scheduled maintenance has been completed.
May 12, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:00 PDT
Scheduled - We are performing routine network maintenance to our infrastructure. We will be upgrading a subset of customers connected to our Seattle Gateway Cluster to an updated tunneling protocol.

Expected Impact:
- Customers may experience two events of service interruption lasting up to 5 minutes each for customer router upgrades during the window.
- Customers may also experience several brief periods of packet loss lasting up to 10 seconds each for infrastructure upgrades during the window.

If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.

May 4, 16:30 PDT
May 11, 2022
May 10, 2022

No incidents reported.