All Systems Operational

About This Site

A Message from our CEO, Joel Mulkey: "Most network providers hide outage info from you, causing confusion and frustration. They all have issues, but don't inform you about them proactively. We instead have a culture of honesty and transparency, so on this public status page you'll find both real-time and historical info about outages or performance problems affecting our service. I hope this level of transparency gives you comfort that we're a partner with you, fighting hard to give you the best possible experience."

How to interpret the info below:
• As a Bigleaf customer, your service experience is generally tied to the performance of the primary gateway cluster for each of your site(s).
• Our software automatically moves your traffic to the secondary gateway cluster for your site(s) if the primary is offline.
• Your network traffic is not affected by any performance issues with the Web App Dashboard, it's solely used for administrative functions and alerting.

Gateway Cluster: Atlanta, GA Operational
Gateway Cluster: Chicago, IL Operational
Gateway Cluster: Dallas, TX Operational
Gateway Cluster: Los Angeles, CA Operational
Gateway Cluster: New York, NY Operational
Gateway Cluster: Seattle, WA Operational
Web App Dashboard Operational
Gateway Cluster: Frankfurt, DE Operational
Gateway Cluster: London, GB Operational
Gateway Cluster: Amsterdam, NL Operational
Gateway Cluster: San Jose, CA Operational
Site and Circuit Alerts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Core software and network upgrades (1 of 8) Nov 3, 21:00 - Nov 4, 01:00 PDT
In an ongoing effort to bring you the very best products and services, we’re excited to announce that we will be upgrading all of our US gateway clusters and US customer routers to our newest platform. We are deploying core software upgrades to customer routers and performing routine upgrades to our infrastructure. This will occur in several phases across multiple maintenance windows to minimize customer impact. The upgrades include software and performance optimizations, enhanced network reliability, and augmented infrastructure capacity.

Expected Impact:
- Each maintenance window will focus on specific gateway clusters and customer routers connected to those clusters. Customers may experience two events of service interruption lasting up to 5 minutes each for customer router upgrades during the window. Each customer site and the potential impact will be limited to a single window if the gateway cluster is part of multiple maintenance windows.
- Customers may also experience several brief periods of packet loss lasting up to 10 seconds each for infrastructure upgrades during the window.

If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Posted on Oct 27, 16:48 PDT
Core software and network upgrades (2 of 8) Nov 4, 21:00 - Nov 5, 01:00 PDT
In an ongoing effort to bring you the very best products and services, we’re excited to announce that we will be upgrading all of our US gateway clusters and US customer routers to our newest platform. We are deploying core software upgrades to customer routers and performing routine upgrades to our infrastructure. This will occur in several phases across multiple maintenance windows to minimize customer impact. The upgrades include software and performance optimizations, enhanced network reliability, and augmented infrastructure capacity.

Expected Impact:
- Each maintenance window will focus on specific gateway clusters and customer routers connected to those clusters. Customers may experience two events of service interruption lasting up to 5 minutes each for customer router upgrades during the window. Each customer site and the potential impact will be limited to a single window if the gateway cluster is part of multiple maintenance windows.
- Customers may also experience several brief periods of packet loss lasting up to 10 seconds each for infrastructure upgrades during the window.

If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Posted on Oct 27, 16:50 PDT
Core software and network upgrades (3 of 8) Nov 5, 21:00 - Nov 6, 01:00 PDT
In an ongoing effort to bring you the very best products and services, we’re excited to announce that we will be upgrading all of our US gateway clusters and US customer routers to our newest platform. We are deploying core software upgrades to customer routers and performing routine upgrades to our infrastructure. This will occur in several phases across multiple maintenance windows to minimize customer impact. The upgrades include software and performance optimizations, enhanced network reliability, and augmented infrastructure capacity.

Expected Impact:
- Each maintenance window will focus on specific gateway clusters and customer routers connected to those clusters. Customers may experience two events of service interruption lasting up to 5 minutes each for customer router upgrades during the window. Each customer site and the potential impact will be limited to a single window if the gateway cluster is part of multiple maintenance windows.
- Customers may also experience several brief periods of packet loss lasting up to 10 seconds each for infrastructure upgrades during the window.

If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Posted on Oct 27, 16:52 PDT
Core software and network upgrades (4 of 8) Nov 11, 21:00 - Nov 12, 01:00 PDT
In an ongoing effort to bring you the very best products and services, we’re excited to announce that we will be upgrading all of our US gateway clusters and US customer routers to our newest platform. We are deploying core software upgrades to customer routers and performing routine upgrades to our infrastructure. This will occur in several phases across multiple maintenance windows to minimize customer impact. The upgrades include software and performance optimizations, enhanced network reliability, and augmented infrastructure capacity.

Expected Impact:
- Each maintenance window will focus on specific gateway clusters and customer routers connected to those clusters. Customers may experience two events of service interruption lasting up to 5 minutes each for customer router upgrades during the window. Each customer site and the potential impact will be limited to a single window if the gateway cluster is part of multiple maintenance windows.
- Customers may also experience several brief periods of packet loss lasting up to 10 seconds each for infrastructure upgrades during the window.

If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Posted on Oct 27, 16:52 PDT
Core software and network upgrades (5 of 8) Nov 12, 21:00 - Nov 13, 01:00 PDT
In an ongoing effort to bring you the very best products and services, we’re excited to announce that we will be upgrading all of our US gateway clusters and US customer routers to our newest platform. We are deploying core software upgrades to customer routers and performing routine upgrades to our infrastructure. This will occur in several phases across multiple maintenance windows to minimize customer impact. The upgrades include software and performance optimizations, enhanced network reliability, and augmented infrastructure capacity.

Expected Impact:
- Each maintenance window will focus on specific gateway clusters and customer routers connected to those clusters. Customers may experience two events of service interruption lasting up to 5 minutes each for customer router upgrades during the window. Each customer site and the potential impact will be limited to a single window if the gateway cluster is part of multiple maintenance windows.
- Customers may also experience several brief periods of packet loss lasting up to 10 seconds each for infrastructure upgrades during the window.

If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Posted on Oct 27, 16:53 PDT
Core software and network upgrades (6 of 8) Nov 17, 21:00 - Nov 18, 01:00 PDT
In an ongoing effort to bring you the very best products and services, we’re excited to announce that we will be upgrading all of our US gateway clusters and US customer routers to our newest platform. We are deploying core software upgrades to customer routers and performing routine upgrades to our infrastructure. This will occur in several phases across multiple maintenance windows to minimize customer impact. The upgrades include software and performance optimizations, enhanced network reliability, and augmented infrastructure capacity.

Expected Impact:
- Each maintenance window will focus on specific gateway clusters and customer routers connected to those clusters. Customers may experience two events of service interruption lasting up to 5 minutes each for customer router upgrades during the window. Each customer site and the potential impact will be limited to a single window if the gateway cluster is part of multiple maintenance windows.
- Customers may also experience several brief periods of packet loss lasting up to 10 seconds each for infrastructure upgrades during the window.

If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Posted on Oct 27, 16:53 PDT
Core software and network upgrades (7 of 8) Nov 18, 21:00 - Nov 19, 01:00 PDT
In an ongoing effort to bring you the very best products and services, we’re excited to announce that we will be upgrading all of our US gateway clusters and US customer routers to our newest platform. We are deploying core software upgrades to customer routers and performing routine upgrades to our infrastructure. This will occur in several phases across multiple maintenance windows to minimize customer impact. The upgrades include software and performance optimizations, enhanced network reliability, and augmented infrastructure capacity.

Expected Impact:
- Each maintenance window will focus on specific gateway clusters and customer routers connected to those clusters. Customers may experience two events of service interruption lasting up to 5 minutes each for customer router upgrades during the window. Each customer site and the potential impact will be limited to a single window if the gateway cluster is part of multiple maintenance windows.
- Customers may also experience several brief periods of packet loss lasting up to 10 seconds each for infrastructure upgrades during the window.

If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Posted on Oct 27, 16:53 PDT
Core software and network upgrades (8 of 8) Nov 19, 21:00 - Nov 20, 01:00 PDT
In an ongoing effort to bring you the very best products and services, we’re excited to announce that we will be upgrading all of our US gateway clusters and US customer routers to our newest platform. We are deploying core software upgrades to customer routers and performing routine upgrades to our infrastructure. This will occur in several phases across multiple maintenance windows to minimize customer impact. The upgrades include software and performance optimizations, enhanced network reliability, and augmented infrastructure capacity.

Expected Impact:
- Each maintenance window will focus on specific gateway clusters and customer routers connected to those clusters. Customers may experience two events of service interruption lasting up to 5 minutes each for customer router upgrades during the window. Each customer site and the potential impact will be limited to a single window if the gateway cluster is part of multiple maintenance windows.
- Customers may also experience several brief periods of packet loss lasting up to 10 seconds each for infrastructure upgrades during the window.

If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Posted on Oct 27, 16:53 PDT
Past Incidents
Oct 30, 2020

No incidents reported today.

Oct 29, 2020

No incidents reported.

Oct 28, 2020

No incidents reported.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020
Completed - The scheduled maintenance has been completed.
Oct 20, 14:13 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 13:00 PDT
Scheduled - We are performing routine network maintenance and upgrades to our infrastructure. Benefits include enhanced network reliability and stability. Customers may experience several brief periods of packet loss lasting up to 10 seconds each during the window.

Expected Impact: Several brief periods of packet loss lasting up to 10 seconds each.

If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Oct 12, 13:30 PDT
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.