All Systems Operational

About This Site

A Message from our CEO, Joel Mulkey: "Most network providers hide outage info from you, causing confusion and frustration. They all have issues, but don't inform you about them proactively. We instead have a culture of honesty and transparency, so on this public status page you'll find both real-time and historical info about outages or performance problems affecting our service. I hope this level of transparency gives you comfort that we're a partner with you, fighting hard to give you the best possible experience."

How to interpret the info below:
• As a Bigleaf customer, your service experience is generally tied to the performance of the primary gateway cluster for each of your site(s).
• Our software automatically moves your traffic to the secondary gateway cluster for your site(s) if the primary is offline.
• Your network traffic is not affected by any performance issues with the Web App Dashboard, it's solely used for administrative functions and alerting.

Gateway Cluster: Atlanta, GA Operational
Gateway Cluster: Chicago, IL Operational
Gateway Cluster: Dallas, TX Operational
Gateway Cluster: Los Angeles, CA Operational
Gateway Cluster: New York, NY Operational
Gateway Cluster: Seattle, WA Operational
Web App Dashboard Operational
Gateway Cluster: Frankfurt, DE Operational
Gateway Cluster: London, GB Operational
Gateway Cluster: Amsterdam, NL Operational
Gateway Cluster: San Jose, CA Operational
Site and Circuit Alerts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Routine network and service upgrades Apr 9, 21:00 - Apr 10, 01:00 PDT
In preparation for our multi-gigabit service offering, we will be conducting infrastructure changes such as migrating the Web Dashboard to new infrastructure. We will also be doing routine maintenance on our gateway clusters. The benefits will include support for upcoming features as well as enhanced speed and reliability.

Impact: Customers may lose access to the Web Dashboard for periods of up to 30 minutes. Some sites may experience a few blips of packet loss of up to 10 seconds each. Site and circuit alarms will be disabled during the maintenance window.

For more information about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Posted on Apr 2, 12:59 PDT
Past Incidents
Apr 4, 2020

No incidents reported today.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020
Resolved - The issue of false latency alarms, which was caused by a time synchronization issue, has been identified and is gradually resolving itself. Some sites may continue to see false level 1 or 2 upload or download latency alarms in the next few hours as time synchronization completes. No impact to production traffic is expected.

We're sorry for the false alarms. We understand that accurate circuit alarms are very important to your business, and we're diligently working to improve our time synchronization infrastructure to ensure that such false alarms do not occur in the future.
Mar 21, 00:58 PDT
Investigating - We have detected upload-direction latency alarms for a subset of sites in multiple gateway clusters since 11:26pm Pacific time, but it appears that there is no actual additional latency on these circuits. Production traffic does not appear to be negatively impacted at this time. We're investigating the issue and plan to provide more information within an hour.
Mar 20, 23:45 PDT