All Systems Operational

About This Site

A Message from our CEO, Joel Mulkey: "Most network providers hide outage info from you, causing confusion and frustration. They all have issues, but don't inform you about them proactively. We instead have a culture of honesty and transparency, so on this public status page you'll find both real-time and historical info about outages or performance problems affecting our service. I hope this level of transparency gives you comfort that we're a partner with you, fighting hard to give you the best possible experience."

How to interpret the info below:
• As a Bigleaf customer, your service experience is generally tied to the performance of the primary gateway cluster for each of your site(s).
• Our software automatically moves your traffic to the secondary gateway cluster for your site(s) if the primary is offline.
• Your network traffic is not affected by any performance issues with the Web App Dashboard, it's solely used for administrative functions and alerting.

Uptime over the past 90 days. View historical uptime.
Gateway Cluster: Ashburn, VA Operational
Gateway Cluster: Atlanta, GA Operational
Gateway Cluster: Chicago, IL Operational
Gateway Cluster: Dallas, TX Operational
Gateway Cluster: Denver, CO Operational
Gateway Cluster: Los Angeles, CA Operational
Gateway Cluster: New York, NY Operational
Gateway Cluster: San Jose, CA Operational
Gateway Cluster: Seattle, WA Operational
Web App Dashboard Operational
Gateway Cluster: Frankfurt, DE Operational
Gateway Cluster: London, GB Operational
Gateway Cluster: Amsterdam, NL Operational
Site and Circuit Alerts Operational
Other Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 28, 2022

No incidents reported today.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022
Los Angeles POP: Isolated Server Events
Resolved - No further issues have been detected. This incident has been resolved.
Jun 23, 19:06 PDT
Monitoring - We believe we have identified the issue and have taken corrective action to isolate the problem. Service has been restored to normal, and we do not believe there will be any further impact. Our Engineers will continue to monitoring the affected systems for anomalies this evening.
Jun 23, 17:08 PDT
Investigating - Today our redundant network experienced multiple events on two Tunnel Endpoint Servers within our Los Angeles Gateway Cluster. Customers who were connected through the affected servers automatically failed over to their secondary POP. Our engineering team was automatically alerted and immediately began working to determine the cause of the events and restore the affected servers. When these servers are brought back online, affected customer sites will automatically reconnect back to their primary servers.

For the duration of this incident, affected customers may experience an increase in latency. Our Engineers are still actively investigating the cause of these events and we will provide updates as soon as we have additional information.
Jun 23, 16:12 PDT
Routine Network Maintenance - [LAX, SEA2, SJC] Gateway Clusters
Completed - The scheduled maintenance has been completed.
Jun 23, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 20:00 PDT
Scheduled - Bigleaf will be performing routine network maintenance on our infrastructure. During this maintenance, we will be upgrading a subset of customers connected to our Los Angeles, San Jose, and Seattle Gateway Clusters to an updated tunneling protocol.

Expected Impact:
- Customers may experience two service interruption events, each lasting up to 5 minutes, for each customer router upgraded during the window.
- Customers may also experience several brief periods of packet loss lasting up to 10 seconds each for infrastructure upgrade during the window.

If you're curious about the types of maintenances that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process, please let us know.
Jun 15, 12:53 PDT
Jun 22, 2022
Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022
Routine Network Maintenance - [ASH, DAL, DEN, ] Gateway Clusters
Completed - The scheduled maintenance has been completed.
Jun 15, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 20:01 PDT
Scheduled - Bigleaf will be performing routine network maintenance on our infrastructure. During this maintenance, we will be upgrading a subset of customers connected to our Ashburn, Dallas, and Denver Gateway Clusters, to an updated tunneling protocol.

Expected Impact:
- Customers may experience two service interruption events, each lasting up to 5 minutes, for each customer router upgraded during the window.
- Customers may also experience several brief periods of packet loss lasting up to 10 seconds each for infrastructure upgrade during the window.

If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Jun 7, 17:09 PDT
Jun 14, 2022
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