All Systems Operational

About This Site

A Message from our CEO, Joel Mulkey: "Most network providers hide outage info from you, causing confusion and frustration. They all have issues, but don't inform you about them proactively. We instead have a culture of honesty and transparency, so on this public status page you'll find both real-time and historical info about outages or performance problems affecting our service. I hope this level of transparency gives you comfort that we're a partner with you, fighting hard to give you the best possible experience."

How to interpret the info below:
• As a Bigleaf customer, your service experience is generally tied to the performance of the primary gateway cluster for each of your site(s).
• Our software automatically moves your traffic to the secondary gateway cluster for your site(s) if the primary is offline.
• Your network traffic is not affected by any performance issues with the Web App Dashboard, it's solely used for administrative functions and alerting.

Gateway Cluster: Atlanta, GA Operational
Gateway Cluster: Chicago, IL Operational
Gateway Cluster: Dallas, TX Operational
Gateway Cluster: Los Angeles, CA Operational
Gateway Cluster: New York, NY Operational
Gateway Cluster: Seattle, WA Operational
Web App Dashboard Operational
Gateway Cluster: Frankfurt, DE Operational
Gateway Cluster: London, GB Operational
Gateway Cluster: Amsterdam, NL Operational
Gateway Cluster: San Jose, CA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Routine network and service upgrades Oct 24, 21:00 - Oct 25, 01:00 PDT
We are performing routine network maintenance and upgrades to our infrastructure. Benefits include enhanced network reliability and stability. Customers may experience a period of additional latency lasting up to 60 minutes and several brief periods of packet loss lasting up to 10 seconds each during the window. Web dashboard access and alerts may be interrupted for a period of up to 30 minutes.

Expected Impact: A period of additional latency lasting up to 60 minutes. Several brief periods of packet loss lasting up to 10 seconds each. A 30-minute interruption of alerts and web dashboard access.

If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Posted on Oct 17, 16:03 PDT
Past Incidents
Oct 19, 2019

No incidents reported today.

Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019
Completed - The scheduled maintenance has been completed.
Oct 14, 23:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 21:00 PDT
Scheduled - We are performing routine network maintenance and upgrades to our infrastructure. Benefits include enhanced network reliability and stability. Customers connected to the affected gateway cluster may experience a period of additional latency during the window lasting up to 60 minutes.

Expected Impact: A period of additional latency lasting up to 60 minutes.

If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process please let us know.
Oct 7, 11:22 PDT
Oct 13, 2019
Resolved - This incident has been resolved.
Oct 13, 08:33 PDT
Monitoring - The issue has been resolved and our engineering team is monitoring the situation.
Oct 13, 07:59 PDT
Update - We are continuing to investigate this issue.
Oct 13, 07:44 PDT
Identified - We are observing gateway cluster issues in San Jose.

We are working to mitigate impact to customers connected to this region.
Oct 13, 07:26 PDT
Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019
Resolved - This incident has been resolved.
Oct 10, 19:35 PDT
Monitoring - The issue has been resolved and our engineering team is monitoring the situation.
Oct 10, 19:14 PDT
Investigating - We are observing gateway cluster issues in San Jose.

We are working to mitigate impact to customers connected to this region.
Oct 10, 18:57 PDT
Oct 9, 2019
Resolved - This incident has been resolved.
Oct 9, 18:56 PDT
Monitoring - The issue has been resolved and our engineering team is monitoring the situation.
Oct 9, 18:24 PDT
Investigating - We are observing gateway cluster issues in San Jose.

We are working to mitigate impact to customers connected to this region.
Oct 9, 18:14 PDT
Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.