Issues with circuit/site event notification emails

Incident Report for Bigleaf Networks

Resolved

This incident has been resolved.

Posted Jul 28, 2022 - 12:13 PDT

Monitoring

Our notification system is back online, and the current Amazon Web Services incident appears to be resolved. Our engineering team has verified that all pending alerts and email notifications have been sent. We will continue monitoring the issue.

Posted Jul 28, 2022 - 11:05 PDT

Identified

We are currently experiencing issues with our notification system for circuit and site events. It appears that this is due to an incident within Amazon Web Services, where this system is hosted. Notifications for issues may be delayed or not received.

Customer network traffic should not be affected, as all customer network traffic runs through our owned-and-operated Cloud Access Network. We will continue to investigate and provide an update this incident as it unfolds.

Posted Jul 28, 2022 - 10:45 PDT

This incident affected: Site and Circuit Alerts.