Routine network and service upgrades
Scheduled Maintenance Report for Bigleaf Networks
The scheduled maintenance has been completed.
Posted Oct 01, 2019 - 23:03 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 01, 2019 - 21:00 PDT
We are performing routine network maintenance and upgrades to our infrastructure. Benefits include enhanced network reliability and stability. Customers connected to the affected gateway cluster may experience a brief incident of additional latency during the window lasting up to 60 minutes. Web dashboard access and alerts may be interrupted for a period of up to 30 minutes.

Expected Impact: Brief incident of additional latency lasting up to 60 minutes. A 30-minute interruption of alerts and web dashboard access.

If you're curious about the types of maintenance that we perform feel free to check out the Maintenance section of our SLA here: If you have any questions or concerns about this upgrade process please let us know.
Posted Sep 24, 2019 - 16:04 PDT
This scheduled maintenance affected: Gateway Cluster: Atlanta, GA, Gateway Cluster: Chicago, IL, Gateway Cluster: Dallas, TX, Gateway Cluster: Los Angeles, CA, Gateway Cluster: New York, NY, Gateway Cluster: Seattle, WA, Web App Dashboard, and Gateway Cluster: San Jose, CA.