A fix has been implemented and we are monitoring the results.
Posted Nov 14, 2023 - 10:45 PST
Update
A fix has been implemented and we are monitoring the results.
Posted Nov 14, 2023 - 09:28 PST
Update
We are continuing to investigate the issue. We have been able to implement a fix for impacted sites as they are identified. Please contact Bigleaf Support if you are encountering any connectivity issues to specific applications.
Posted Nov 14, 2023 - 08:38 PST
Investigating
We are currently investigating some routing and reachability issues for certain applications reported by a subset of customers in relation to our San Jose, Chicago and New York POPs. We're currently investigating a root cause, and will provide an update as soon as possible.
Posted Nov 14, 2023 - 07:26 PST
This incident affected: Gateway Cluster: Chicago, IL, Gateway Cluster: New York, NY, and Gateway Cluster: San Jose, CA.