Routine Network Maintenance -- All US Gateway Clusters
Scheduled Maintenance Report for Bigleaf Networks
The scheduled maintenance has been completed.
Posted Jul 15, 2022 - 04:00 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 14, 2022 - 22:00 PDT
Bigleaf will be performing routine network maintenance on our infrastructure. During this maintenance, we will be upgrading a subset of customers across our US Gateway Clusters to an updated tunneling protocol.

Expected Impact(s):
- Customers may experience two service interruption events, each lasting up to 5 minutes, for each customer router upgraded during the maintenance.
- Customers may also experience several brief periods of packet loss lasting up to 10 seconds each for Tunnel Endpoint server upgraded during the maintenance.

If you're curious about the types of maintenances that we perform, feel free to check out the Maintenance section of our SLA here: If you have any questions or concerns about this upgrade process, please let us know.
Posted Jul 07, 2022 - 16:38 PDT
This scheduled maintenance affected: Gateway Cluster: Ashburn, VA, Gateway Cluster: Atlanta, GA, Gateway Cluster: Chicago, IL, Gateway Cluster: Dallas, TX, Gateway Cluster: Denver, CO, Gateway Cluster: Los Angeles, CA, Gateway Cluster: New York, NY, Gateway Cluster: San Jose, CA, and Gateway Cluster: Seattle, WA.