Chicago POP: Isolated Server Failure
Incident Report for Bigleaf Networks
Today, our redundant network experienced an isolated server failure within our Chicago POP, from ~11:30 - 11:54 GMT. Customers connected through the affected server were automatically transitioned to their secondary POP, and reconnected back to their primary server once it was restored. Our engineering team was automatically alerted and began investigating the issue.

During this event, customers with primary tunnels on the affected server may have experienced a slight increase in latency and/or packet loss during the failure. Our engineering team is continuing to investigate root cause.
Posted May 17, 2022 - 05:13 PDT
This incident affected: Gateway Cluster: Chicago, IL.