Reachability problems for certain domains such as ADP and advisorcompass.

Incident Report for Bigleaf Networks

Resolved

We've resolved the reachability problems. From 9am to 12pm Central time, a few websites reachable through a direct peering route were being blackholed inadvertently. Avoiding that peering route resolved the issue. We'll follow up to ensure permanent resolution.

Posted Jun 18, 2024 - 10:31 PDT

Update

We've implemented a workaround and are evaluating the results of it.

Posted Jun 18, 2024 - 09:50 PDT

Investigating

We are currently investigating reachability problems to certain websites such as ADP and advisorcompass.

Posted Jun 18, 2024 - 09:20 PDT

This incident affected: Gateway Cluster: Dallas, TX, Gateway Cluster: Denver, CO, and Gateway Cluster: New York, NY.