Limited Tunnel Connectivity Issue
Incident Report for Bigleaf Networks
Our team has resolved the root cause of this incident and no further impact is expected. If you are still experiencing any unexpected circuit or site connectivity issues, please contact our Support team at 888-244-3133, Opt. 1 or
Posted Feb 14, 2022 - 03:31 PST
We’re currently tracking a small percentage of customer sites experiencing a loss of connectivity with 1 or more circuits that are configured as backup-only. We've identified the root cause and are working on an automated resolution. Our support team can also typically apply a manual resolution, so if you’re currently experiencing any circuit downtime, or have any questions about any connectivity issues at your location, please contact Bigleaf Support at 888-244-3133, Opt. 1 or
Posted Feb 13, 2022 - 19:52 PST
This incident affected: Gateway Cluster: Ashburn, VA, Gateway Cluster: Atlanta, GA, Gateway Cluster: Chicago, IL, Gateway Cluster: Dallas, TX, Gateway Cluster: Denver, CO, Gateway Cluster: Los Angeles, CA, Gateway Cluster: New York, NY, Gateway Cluster: San Jose, CA, Gateway Cluster: Seattle, WA, Gateway Cluster: Frankfurt, DE, Gateway Cluster: London, GB, and Gateway Cluster: Amsterdam, NL.