Routine Network Maintenance - [ASH, DAL, DEN, ] Gateway Clusters
Scheduled Maintenance Report for Bigleaf Networks
The scheduled maintenance has been completed.
Posted Jun 15, 2022 - 02:00 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 14, 2022 - 20:01 PDT
Bigleaf will be performing routine network maintenance on our infrastructure. During this maintenance, we will be upgrading a subset of customers connected to our Ashburn, Dallas, and Denver Gateway Clusters, to an updated tunneling protocol.

Expected Impact:
- Customers may experience two service interruption events, each lasting up to 5 minutes, for each customer router upgraded during the window.
- Customers may also experience several brief periods of packet loss lasting up to 10 seconds each for infrastructure upgrade during the window.

If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: If you have any questions or concerns about this upgrade process please let us know.
Posted Jun 07, 2022 - 17:09 PDT
This scheduled maintenance affected: Gateway Cluster: Ashburn, VA, Gateway Cluster: Dallas, TX, and Gateway Cluster: Denver, CO.