Routine Network Maintenance -- U.S. Gateway Clusters

Scheduled Maintenance Report for Bigleaf Networks

Completed

The scheduled maintenance has been completed.

Posted Sep 22, 2023 - 02:00 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Sep 21, 2023 - 22:00 PDT

Scheduled

We are performing routine network maintenance to our infrastructure. We will be upgrading gateway cluster servers and on-prem Bigleaf routers for a subset of customers connected to our U.S. Gateway Clusters.

Expected Impact:
- Customers may experience two events of service interruption lasting up to 5 minutes each for customer routers upgraded during the window.
- Customers may also experience several brief periods of packet loss lasting up to 10 seconds each for servers upgraded during the window.

If you're curious about the types of maintenance that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this maintenance, please let us know.

Posted Sep 13, 2023 - 16:41 PDT

This scheduled maintenance affected: Gateway Cluster: Ashburn, VA, Gateway Cluster: Atlanta, GA, Gateway Cluster: Chicago, IL, Gateway Cluster: Dallas, TX, Gateway Cluster: Denver, CO, Gateway Cluster: Los Angeles, CA, Gateway Cluster: New York, NY, Gateway Cluster: San Jose, CA, and Gateway Cluster: Seattle, WA.