Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 17, 2022 - 22:00 PDT
Bigleaf will be performing routine network maintenance on our infrastructure. During this maintenance, we will be upgrading a subset of customers across our US Gateway Clusters to an updated tunneling protocol.
Expected Impact(s): - Customers may experience two service interruption events, each lasting up to 5 minutes, for each customer router upgraded during the maintenance. - Customers may also experience several brief periods of packet loss lasting up to 10 seconds each for Tunnel Endpoint server upgraded during the maintenance.
If you're curious about the types of maintenances that we perform, feel free to check out the Maintenance section of our SLA here: http://www.bigleaf.net/sla. If you have any questions or concerns about this upgrade process, please let us know.
Posted Aug 10, 2022 - 20:05 PDT
This scheduled maintenance affected: Gateway Cluster: Ashburn, VA, Gateway Cluster: Atlanta, GA, Gateway Cluster: Chicago, IL, Gateway Cluster: Dallas, TX, Gateway Cluster: Denver, CO, Gateway Cluster: Los Angeles, CA, Gateway Cluster: New York, NY, Gateway Cluster: San Jose, CA, and Gateway Cluster: Seattle, WA.