During the morning of March 25th 2021, some of our customers connected to the New York and Chicago gateway clusters may have experienced Bigleaf service degradation. We believe this is related to an isolated incident that was associated to one of our customers in the region.
We sincerely apologize for any impact and inconvenience this may have caused. We are thoroughly reviewing the incident and exploring ways to minimize any future risks.
While this is a rare event and it's unlikely that you will experience any further issues or outages, we know how critical the Internet is and will continue to monitor this closely. We are committed to providing the best possible experience for you and your customers and will do everything we can to work toward permanent resolutions.
Posted Mar 26, 2021 - 08:28 PDT
This incident affected: Gateway Cluster: Chicago, IL and Gateway Cluster: New York, NY.