NYC Gateway Cluster: Brief Network Connectivity Disruption

Incident Report for Bigleaf Networks

Resolved

This incident has been resolved.

Posted May 10, 2023 - 17:34 PDT

Monitoring

Earlier today, from approximately 11:37 AM - 11:46 AM PT (18:37 - 18:46 UTC), our New York POP experienced a brief network connectivity disruption. During this event, a subset of customers may have experienced a brief increase in latency, jitter, packet loss while their service automatically rerouted traffic to their Backup POP. Affected customers automatically transferred their traffic back to NYC shortly after.

We believe the issue has been resolved, however our Engineering team will continue to monitor for any additional anomalies.

Posted May 10, 2023 - 14:15 PDT

This incident affected: Gateway Cluster: New York, NY.