False Site Down Alarms

Incident Report for Bigleaf Networks

Resolved

We experienced issues ingesting metrics from 2:09 to 2:15 PM PDT that may have generated false site down alarms. A fix has been implemented and services have resumed normal operation.

This incident has been resolved.

Posted Oct 04, 2019 - 14:48 PDT

Monitoring

We are observing our monitoring system generating false site down alarms.

The issue has been resolved and our engineering team is monitoring the situation.

Posted Oct 04, 2019 - 14:18 PDT

This incident affected: Gateway Cluster: Atlanta, GA, Gateway Cluster: Chicago, IL, Gateway Cluster: Dallas, TX, Gateway Cluster: Los Angeles, CA, Gateway Cluster: New York, NY, Gateway Cluster: San Jose, CA, Gateway Cluster: Seattle, WA, Web Dashboard, Gateway Cluster: Frankfurt, DE, Gateway Cluster: London, GB, and Gateway Cluster: Amsterdam, NL.